FAQs

How can we help

Frequently Asked Questions

Common questions regarding online orders and delivery.

Popular Questions

General Questions

Online Orders

Delivery Information

We can arrange delivery throughout Australia for any of our products. Freight charges and transit time vary based on location and dimensions. All orders will be processed 1 – 2 working days after the order is placed. For urgent orders please contact us (08) 9356 7700 to check stock levels.

Pipeco WA strives to ensure accurate shipping costs on checkout but the calculations can be incorrect requiring us to adjust the shipping costs occassionally. We will contact you as soon as possible with any problems with freight charges.

We understand our freight options can be confusing, and we are working on simplifying where possible but due to our huge range of products it is a work in progress. Rest assured we are committed to reducing the cost to our customers while aiming to get your orders to you even faster!

I placed my order on the weekend, when will it be processed?
Orders placed on Saturday or Sunday will be processed Monday. Please allow 1-2 working days for your order to be dispatched.
What will happen if the product I order isn’t in stock?
If an item in your order isn’t in stock we will contact you to let you know of any alternate products available, and how long until new stock arrives.

Delivery Options

Australia Wide

$15.50 – 3kg Australia Wide via Aus Post express satchel (max. dimensions 40 x 31cm)

$23.50 – 5kg Australia Wide via Aus Post express satchel (max. dimensions 51 x 43cm)

Orders bulkier than the options above are sent via Toll IPEC, we are working on incorporating these freight costs into the checkout but for the moment please select “Please Quote Delivery” on checkout and we will contact our preferred couriers and transport companies to quote you the cheapest available service. One of our team members will call you to confirm the freight cost. If you have a preferred transport company, please include their contact information in your order.

Perth Metro area

Free Pick up from Welshpool warehouse

$15.50 – Perth Metro only via Fastway Express Parcel, up to 25kg (max. dimensions 50 x 50 x 50cm)

$23.50 – Within 20km of Welshpool only via Courier Ute, up to 5 items/boxes (max. total dimensions 120x120x50cm)

$35.00 – Within 20km of Welshpool only via Courier Ute, 4m or 6m pipe lengths up to 150kg

Orders that do not fall within the options above are sent via Courier Ute, we are working on incorporating these freight costs into the checkout but for the moment please select “Please Quote Delivery” on checkout and we will contact our preferred couriers and transport companies to quote you the cheapest available service. One of our team members will call you to confirm the freight cost.

Pick up from Welshpool WA
Pick up orders are more than welcome from our warehouse in Welshpool WA at no extra charge, but please wait to be contacted once we have packed your order.

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